Following are the terms and conditions or “Terms” that govern use of Xynio sites. By using or visiting the website, you expressly agree to be bound by these Terms and all applicable laws and regulations governing the Xynio sites.
User Accounts:
To access certain features of our website, you may require creating an account. You are responsible for maintaining the confidentiality of your account information and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account.
Product Information:
Xynio strives to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or any other content on our site.
Ordering and Payments:
By placing an order on our website, you agree to provide accurate and complete information. You also authorize us to charge the provided payment method for the total amount of your order, including any applicable taxes and shipping fees.
Cancellation of Orders:
Xynio reserves the right to cancel orders in the event of unforeseen supply issues by manufacturer, or delivery address is to embargoed or sanctioned countries, or if an End User Certificate (EUC) is incomplete or not signed, or if company account has been flagged to be suspicious. Cancellations will be notified in writing by our customer service team who will also advise on the refund process. Please take note that any charges incurred during cancellation and refund process will be bored by the customer. This includes but is not limited to bank charges, manufacturer cancellation fees (if applicable), logistic fees and tax refunds.
Return Policy:
Xynio return policy are in accordance with respective manufacturer and product brands. On a case-to-case basis, Xynio will process and submit return of material approval (RMA) request to manufacturer or supplier on behalf of customer during the processing of each case. For cases where manufacturer specifically request direct RMA submission, customer will be notified in writing with relevant details and guide. Xynio reserves the right to reject any return request based on both internal and manufacturers’ policy. Customer is responsible for covering all return delivery charges.
This policy ensure that returns are managed efficiently while maintaining product quality and customer responsibility. For queries regarding return, please contact us at csr@xynio.com.
Shipping and Delivery:
Xynio is committed to delivering your orders promptly. However, we cannot be held responsible for any delays or cancellations due to third -party delivery services, natural disasters, or other unforeseen events. Given the diverse range of products we offer, varying in size and weight, there are three delivery options:
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- Local Delivery (Singapore): Flat rate of US$30 for non-bulky items and US$60 for bulky items.
- Overseas Delivery: Flat rate of US90 for non-bulky items and US$180 for bulky items.
- Additional Surcharge: Applicable for deliveries to specific countries listed below.
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Please note, shipments are delivered under DAP incoterms.
List of Country with possible surcharges: United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Netherlands Antilles, Argentina, American Samoa, Aruba, Barbados, Bangladesh, Bahrain, Bermuda, Bolivia, Bonaire, Brazil, Bahamas, Bhutan, Belize, Cook Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, Fiji, Micronesia, Grenada, French Guiana, Guadeloupe, Guatemala, Guam, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Saint Kitts and Nevis, Kuwait, Cayman Islands, Lebanon, Saint Lucia, Sri Lanka, Saint Martin, Marshall Islands, Northern Mariana Islands, Martinique, Montserrat, Maldives, New Caledonia, Nicaragua, Nepal, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Pakistan, Palestine, Palau, Paraguay, Qatar, Saudi Arabia, Suriname, El Salvador, Saint Maarten, Syrian Arab Republic, Turks and Caicos Islands, East Timor, Tonga, Trinidad and Tobago, Uruguay, Saint Vincent and the Grenadines, Virgin Islands, British, Virgin Islands, U.S., Vanuatu, Wallis and Futuna, Samoa, Yemen, South Africa.
Intellectual Property:
All contents on Xynio, including text, graphics, logos, images, and software, are the property of Xynio and are protected by copyright and other intellectual property laws.
Limitation of Liability:
Xynio will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of inability to use Xynio’s site
Changes to Terms:
Xynio reserves the right to modify or replace these terms at any time. It is your responsibility to check these terms periodically for changes.
Termination:
We reserved the right to terminate or suspend your account and access to your Xynio account for any reason, without prior notice.
By using Xynio, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us at csr@xynio.com