RMA Process
Exemplifies our commitment to delivering exceptional customer service
Our RMA process plays a pivotal role in upholding our commitment to quality, customer satisfaction, and continuous improvement. Through our RMA process, we demonstrate our unwavering dedication to your needs and our commitment to maintaining long-lasting customer relationships.
Contact our Customer Service team who will walk you through the below processes:
Troubleshooting and diagnostics
Xynio’s support team will provide instructions for troubleshooting and diagnostics to determine the cause of the problem.
RMA Approval
If issues cannot be resolved through troubleshooting, Xynio may approve the RMA and provide instructions for returning the product to the manufacturer.
Packaging and Shipping
Package needs to be carefully packed for shipping by following the return instructions. It is also necessary to insure the package in case of damage or loss during shipment.
Repair or Replacement
Once our supplier/ manufacturer receives the product, they will inspect it and make the necessary repairs or provide a replacement if required.
Return Shipment
Xynio will receive the repaired or replaced product from the manufacturer and ship it back to you.